Customer Testimonials
Had my car in for the 4 year service and they did a great job! Good service, clear communication. JD was super helpful.
I got the same day appointment. The service A was done in 3 hours as I was told. They found my safety inspection was expired and did for me. They also washed my car. It was a very nice feeling to get the service A done.
JD was super and was able to service both vehicles on schedule. We were able to set up another appointment to do a warranty campaign. First class service.
Went to the dealership looking for a used suv went in and no suv was at the lot so I spoke to salesperson Anthony and requested to give me a call if a suv comes in for sale so a week went by then Anthony called me saying there was a GLA250 jus came in so I went down to look at it and I purchased the vehicle and Anthony made the buying purchase so easy and my girlfriend and I was happy with him
thank you kindly for your assistance during this time. i will be sure to contact you in the future if i need any more assistance.
The office worker JD provide excellent customer service, this location very convenient for me. I will definitely come back again for future service for my car. Mahalo. Grace
Service waited a few minutes after hours to let me pickup car even though I thought it wasn’t necessary at the time. Ended up saving me time the next day.
Great handling of my regular service appointment! Love my vehicle and dealership here on Maui!
Always a pleasure to bring my car to this dealership. The service department is always so nice, very accommodating & services are completed ahead of schedule…
Cameron & JD are the best! Very professional!! Service was excellent! The car was ready in a very reasonable amount of time!
Excellent customer service. Cameron is the best!! Have dealt with many service managers and no one compares with Cameron.
Great team of sales people, truly a fantastic experience!
The whole experience was pleasant and professional. Helpful staff, nice waiting area and cleanest restroom in town. I was very pleased.
As always very pleased with the excellent and professional service received.
Mrs. Jessica Sebring Sales Manager is very Professional, Very Knowledgeable, She Sold us the Extended Warranty for Peace of Mind too! Chis is Great too.
I had a tight time requirement and JD worked it out to get parts and get repair done - outstanding!! Always have gotten great service and support.
Everything was excellent and I would recommend Mercedes Benz of Maui to anyone.
I had an awesome experience. Everyone was friendly and helpful. They all made my experience buying a new vehicle hassle free. I love my new car
Working with Chris Blythe at Mercedes Maui was a very smooth transaction. Chris is incredibly friendly and really takes care of the client. Very responsive and communicative. Not at all pushy and patient The team at Mercedes Maui were exceptional to work with.
This was our second time working with Chris and he did not disappoint! He is very professional and knowledgeable in all things Mercedes. He not only answers every question we have but also takes time to zero in on making our buying experience easy and comfortable. We really appreciate that!! When you are ready for a Mercedes purchase, we will always recommend working with Chris, he is the best!
As promised ... 1999 230SLK....roof has not worked in 2 years.... They got it done, on time and within my budget, mahalo.
Salesman Chris was great. He knew all about each car. He was patient with me. He answered all my questions. He made the whole process of buying a new car easy.
Pleasant staff and accommodating scheduling since I need a loaner coming over from Lahaina side every time. Thank you
Loved having a loner . Rapid and friendly service
J.D. is wonderful. The lounge was like a second office for me. I was almost disappointed they finished so early! J.D. even brought me a Crispy Creme Doughnut! I wish you had more loaners available but my waiting experience couldn't have been better.
As always we were greeted with aloha, the loaner was clean & ready & waiting. The service was completed promptly & efficiently & we were notified when the work was completed but told to take our time & return at our leisure. The service was done right & our car returned sparkling clean. Mahalo Mercedes of Maui!
Service department gentleman was very nice and responsible and the service was quicker than I thought.
Excellent customer service and I would recommend and I have already did so. The process of purchasing my first Mercedes Benz was fun . Thanks Chris.
Excellent service from both sales and service departments. Jamie went beyond the call of duty to help us quickly make the transition from lease to owner
Experience with Chris and Jamie was exceptional! Thank you
JD and his crew did awesome!!! Also, they washed and vacuumed my car before I picked it up!! Very satisfied!!!
Jamie and Chris were fantastic - very knowledgeable and helpful. The only dealer on Maui with excellent customer service and mechanical service department is great as well
Great customer service! On a Saturday day my check engine light came on and I immediately requested an appointment online. They called me back that day and set up an appointment for Monday. They ordered a part and when it came in I had to wait for my car as they were out of loaners. They put me first in line and kept me apprised of what was being done. The repair took about an hour and I was on my way.
They were very polite and I had not issues with them
Great service, friendly staff. I really appreciated how super clean my car came back. And I appreciated the loaner car. Thanks lots.
Javier is always so helpful and easy to work with. Battery was replaced in about an hour, so little time waiting. I appreciate the lounge we can sit in while waiting.
I really appreciate Javiers way of doing things. Hes professional and friendly and organized. Thanks Javier!
Great service experience, very convenient and pain less! The manager called us and gave all info. We got the loaner for the time of service. Excellent.
They provide excellent service. They explain everything to you and also provide a shuttle service to and from your job. The service manager and the service advisor was very courteous
I get it that the safety check needed for me to renew my car's registration tag was delayed because the specific part needed was not in stock at the time.
Amazing care and service. They cleaned and vacuumed my car-that special touch was important
Great car technicians! Fixed my Sprinter in a quick and timely manner.
Thanks for making the recent service easy & convenient as possible for my MB GLS450. I have always had a good experience with the service department as they are always helpful & accommodating.
The service rep was very professional and the service was on time.
The service was smooth and easy. Everything was ready at the time they said it would be. Obtaining a loaner car was quick and easy.
Service done timely. Also informed of cost and status. Car was cleaned and service done very professionally.
Very good- professional interactions and high regards
Car repaired sooner than expected. Nice courtesy car.
They were very responsive,knowledable,and friendly. I was very pleased with the quick service.
Excellent customer service JD always help out . Return calls promptly
Service was very helpful and will continue to take my car here
I want to thank Mercedes-Benz of Maui for replacing my tires and faded Trim on my vehicle. Timely and efficient. Service department were nice and personable. Thank you again!
Service was great as expected. No problems encountered.
Old fashion courtesy with aloha. Great service department equal or better than any Mercedes dealership on the Mainland. Efficient, professional, and friendly. Aloha and Cheers
The service took a bit linger than I thought but the free loaner car made up for the time that it took to be serviced.
Facilities are always clean and the service personnel are courteous and helpful.
Super friendly and treated like royalty. We are always welcomed when we walk in the show room my mbz dealer of choice. I RECOMMEND buying from JD MBZ Maui. They make the car buying experience wonderful and fun, no pressure like the other dealerships around in the area.
Customer service was great and they worked hard to meet my timeline and came through!
The repair process is easy from making an appointment, to dropping off my car on appointment day, having a loaner ready for me and then the finished product. MB always takes pride in their work and it shows. The Service Manager is the best!
I was greeted promptly and provided options for servicing my GLE350. Staff was pleasant and informative. The process was quick and effortless. My car was ready in a few hours. Both the interior and exterior were clean. They managed to address my concerns in a timely fashion and get me on my way.
Excellent customer service, thank you JD for always helping me and Donnie for my safe shuttle , my car runs smoothly now with the new tires installed. Thank you for always accommodating me and for your advise on what needs to be done to my car
I have 3 Mercedes' and will only buy this brand. The best of everything of all cars in the market today! I'm waiting for an electric vehicle and will buy one as soon as it becomes available. I just love Mercedes!
I was stuck in the parking lot with a dead battery and Cameron (service manager) sent his service person to jump my battery and follow me back to the service department where he not only installed a new battery while I waited but also performed a recall that I was not even aware of. Thanks Cameron and Mercedes-Benz of Maui.
I had to wait for service and got hungry. They had a driver take me to get lunch while I waited for my car. That was something "extra" they do.
Great service as always. Well informed, efficient & accommodating staff. Vehicle maintenance was thorough & I was advised of all devices done & any future service options & calendar.
The service department handled the process efficiently and professionally from start to finis. Thanks
Only problem I filled my windshield tank the morning before service even had a 1/4 bottle left in SUV was was charged from them on invoice said serviced windshield fluid crazy which they didn’t do
The service department is always courteous and very helpful. They are very knowledgeable and on time. I highly recommend Mercedes of Maui! They make me feel like their ohana.
5 star at the least, great service, great staff, great results. Always a pleasure to be serviced by Benz. See you next year. Much Aloha
Very happy with the excellent service! Was never disappointed during the entire time waiting for a particular part to come in due to the great communication with JD.
The experience was easy and convenient. I especially appreciated the ride home and the pick up to go back and pick my car up. I feel the staff know me.
When I went to my car on the morning of the scheduled safety check, I was distressed to find the windshield cracked! Still upset when I arrived at dealership. JD took care of everything. He calmed me down, made arrangements for new glass and assured me everything would work out fine. Thanks
I called the dealership with a saftey concern and asked if there was a loaner vehicle as needed for work. Cameron said he would work on it and should have one available in the morning. When I called the next morning My call was routed to the Oahu where the associate said there was no cars available that he could see. I was pleasantly surprised when I got to the dealership that one was indeed waiting for me. My car was repaired in a day, and I made the exchange quickly and was off again. I love the service I ...
Was able to drop off car and get a loaner for the day. When service was done I was not able to get back before they closed. Picking up in the next morning worked out perfectly.
Truly a great experience.easy to schedule, drop off , communicated when complete. Clean facilities, courteous staff . I will recommend this dealer for sales and service to my associates. Thank you for a great experience
My car was fixed in a matter of time, (anti theft)& safety check done. The mechanics at Mercedes are the best and keep up the good work. Kudos for everyone
Best service on the island. Everybody who works at the dealership is truly exceptional and they really care about there customers. My car is always well taken care of.
Service Department provided great customer service. Staff was very professional, friendly, respectable and efficient. I felt very comfortable and went home a happy customer! Keep up the good work!
Excellent service as always, Mercedes Benz service department provides prompt, courteous and exceptional service every time with out question. The staff at Mercedes Benz of Maui are awesome! Keep up the excellent work!
I had warranty work done and all was scheduled and done as needed. Very happy with all of the work that was done. Customer service was superb! Thanks
Service was great and fast, I like the communication thru text message, it is convenient for me, I asked to include a quote on my car wiper blades but wasn't given one, no big deal but everything else was good!
The service department did their best to get me in and out as quick as possible. Do their best to get your problem is finished on time.
Very pleasant staff who explain what they are doing and what needs to be addressed in the future. Everything was accomplished in a timely manner!
I showed up without an appointment (I wouldn't recommend that) because I needed a new battery right away and couldn't shut off my car without a new battery. JT and Chris "squeezed me in" and did it right away. That is service above and beyond what most auto service would do. Jim
Amazingly comprehensive and efficient service, friendly and knowledgeable staff. Even the manager went out of his way to personally follow up with me. The Maui Benz dealership is a gem. Thank you!
I just retired from the army and moved from the mainland Maui. Mainland Mercedes dealerships have bee large and such professional staff and just a real sense your in good hands when you arrive for a service appt. Maui Mercedes ironically is the exact opposite but with a 2 man service department. Maui has exemplified themselves as a outstanding Mercedes service department. A drop in staffing but clearly no drop in professionalism or experience! Maui Mercedes definitely show cases itself as another reason Mercedes continues to be a leader in the automotive industry. Kudos to Doug Fugiwara the manager!!
The people here always go above and beyond to make me feel special and provide great service. They treat me not just like a customer, but also a friend.
I wouldn't go back there if it wasn't for Doug. An excellent employee very helpful. The car has always been returned cleaned and ready to go. I bought a c class due to its reviews as a very dependable vehicle, boy was that a wrong statement, it has not gone 6 mths without a major repair of some kind, very disappointed with the quality and dependability of Mercedes Benz.
I can say only positive things about MB service in Kahului. Thanks to Doug Fujiwara and his team for making our services smooth and easy.
I love my car. The staff, service, and amenities are excellent. I always feel pampered. I am definitely buying my next car from the Maui dealership.
Doug and JD, as well as all service crew are always AMAZING and not only get the job done, but provide an uncommon high quality of service! So nice to experience and always look forward to going in for those reasons!
Despite the onset of Hurricane Lane. The service dept was able to assess the problem we were experiencing and made repairs in record time. Mahalo
Overall staff friendly, like amenities and waiting lounge five star service. VIP service car , five star all good, nothing to say but all satisfied satisfied
Manager, Doug Fujiwara, and the Service staff always provide the best customer service on island. No question or problem is ever too mundane, and they aim to please their customers. Welcome, J.D., you are part of this great group of service providers!
We’ve always had a friendly, island experience with this group. Accomodating, and willing to go the extra mile to meet our needs. We feel like we’re in good hands.
As always great customer service !! Doug is always kind and very helpful, one of the reason why I purchased the car. The same applies to Hank, he is honest and made the car purchase a pleasant experience ! Love my new car. Much Mahalo to MB of Maui
If you want the best for taking care of your Mercedes, you need to see Mercedes of Maui. The staff are REALLY go out of the way to make your experience exceptionnel.
There was an issue with my recent purchase and Hank and the Service team did the right thing! The whole reason I bought at Mercedes was its reputation, the reputation is correct.
This was my first visit to this dealership. Doug, the service representative was very friendly, helpful and courteous.I was having problems opening my hood, so Doug went with me to my car for a visual assessment.I was given a loaner car the GL very fancy for the day.The hood was fixed free of charge and the rear license plate frame.
The service Dept is excellent- they always try and accommodate your needs with loaner or transportation .
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