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It is very unusual to ALWAYS get perfect service from any business, and unheard of from anything to do with your automobile. EXCEPT when you work with the fine folks at Mercedes Benz of Maui. Whether it be the service department, the floor reps, mechanics, support staff, email reminders (I could go on and on) we always get the best customer care. They make everything so seamless and professional and don't get me started on their product. Perfection on the road. We are customers for LIFE and will never buy another car anywhere!!
Great service!
8.1.2017 - Doug Fujiwara is an asset to the Mercedes-Benz Maui Ohana. Kept me in the loop regarding my vehicle service status and delivered a thorough explanation of the work that was done. Great work Doug and thank you!John Macebo is a fantastic service representative. His ability to listen and his diligence to assist, makes me rate him a 5 Star hero!Understood it is a team effort at Mercedes-Benz Maui, but this young man stands out!Mahalo to the service department crew, great work!
I am very happy with my GLC 300 the team is very helpful to insure that you a happy with your car they make sure that you a satisfied to the max . Thanks Hank everyone is so helpful every dealership should learn from them.
I am expressing my extreme gratitude and awe because of the repeatedly and consistently brilliant customer service that I received from Doug Fujiwara, John Macabeo and team (Earl & Tom) in the service department. They are stellar examples of very fine service representatives and a pleasure to do business with. Mega Mahalo!
A little pricey but I have to give these guys a 5 star rating just on service. We had some slip ups in setting the appointment but worked with John and Doug there in the service department and they exceeded all my expectations.. too notch in respect to customer service,
You won't be disappointed at Mercedes Benz of Maui. I purchased another vehicle yesterday. This is my third Mercedes purchase with Hank since 2014. Hank is FANTASTIC to work with. Their entire sales team is exactly that-a TEAM. They all work together and are super helpful. Service is great as well. Kelly who handles final paperwork is a champ. Couldn't be happier. Thanks to all of you!
*11/2016 - True professionalism, wonderful service department the whole crew gets a 5 star rating! Doug Fujiwara is an asset to the Mercedes-Benz Maui Ohana. Kept me in the loop regarding my vehicle service status and delivered a thorough explanation of the work that was done. Great work Doug and thank you!John Macebo is a fantastic service representative. His ability to listen and his diligence to assist, makes me rate him a 5 Star hero!Understood it is a team effort at Mercedes-Benz Maui, but this young man stands out!Mahalo to the service department crew, great work!
The entire process was easy - no hassles, very pleasant and helpful people. Hank Raposa and his team did a great job for us.First service after one year and it was a great experience. Two hours in a comfortable lounge doing email and other productive work. After service A was completed I got back a car well tuned and clean inside and out - that's service.Second service was another great experience. Got a 2016 C class loaner, service was perfect and when the car wash was closed I received a car wash pass for the next time I am near the car wash. John was courteous and well organized. Another 5 star experience. This is a great customer oriented dealership and a great automobile.
